Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

At JM Clean Services, your privacy is important to us. This Privacy Policy explains how we (“we,” “us,” or “our“) collect, use, share, and protect your personal information when you visit our website, request a quote, book services, or communicate with us. It also outlines your rights and choices regarding your data.

Business Contact Information
JM Clean Services
208 Walnut St, Clinton, MA 01510, United States
Phone: +1-508-925-0396
Email: info@jmcleanservices.com
Website: https://jmcleanservices.com/

Note: This Privacy Policy is for informational purposes only and should be reviewed to ensure it aligns with your specific business practices. If you handle sensitive data at scale, consult a qualified attorney.

1) Information We Collect

We collect personal information in three main ways:
(a) Information you provide,
(b) Information collected automatically, and
(c) Information from third parties.

A. Information You Provide

When you fill out forms (e.g., quote requests, contact forms, bookings) or communicate with us, you may provide:

  • Contact Details: Name, email, phone number.
  • Service Address: The address where cleaning services are requested.
  • Service Details: Type of cleaning, number of bedrooms/bathrooms, preferred date/time, special instructions (e.g., pets, entry details, areas to focus on, allergies/chemical preferences).
  • Photos or Videos (Optional): If you choose to share images for estimating purposes.
  • Communication Preferences: Your preferred method of communication (e.g., text, email, or phone).

B. Information Collected Automatically

When you browse our website, we may automatically collect:

  • Device and Usage Data: IP address, browser type, device type, pages visited, time spent, referring/exit pages.
  • Cookies and Identifiers: Cookies or similar technologies used for site functionality and analytics.

C. Information from Third Parties

We may receive information from:

  • Payment Processors: If you pay online.
  • Scheduling/CRM Tools: To manage requests and appointments.
  • Advertising or Analytics Providers: To measure performance and improve marketing efforts.

2) How We Use Your Information

We use your personal information to:

  • Provide quotes, schedule, and deliver cleaning services.
  • Communicate with you about your requests, appointments, changes, confirmations, and service updates.
  • Send invoices/receipts and process payments (if applicable).
  • Improve our website, services, and customer experience.
  • Prevent fraud and protect our business, customers, and employees.
  • Comply with legal obligations.

We do not use your personal information to make decisions that produce legal or similarly significant effects solely through automated means.

3) Cookies and Analytics

We may use cookies and similar technologies to:

  • Ensure the website functions properly.
  • Remember your preferences.
  • Understand how visitors use the site (analytics).

You can control cookies through your browser settings. Please note that disabling cookies may affect certain website features.

4) When We Share Your Information

We do not sell your personal information.

We may share your information in the following situations:

  • Service Providers: With companies that help us operate (e.g., website hosting, email/SMS delivery, analytics, scheduling, invoicing, payment processing). These providers are only permitted to use your data to provide services to us.
  • Legal and Safety Obligations: When required by law, court order, or to protect rights, safety, and security.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5) Payment Information

If you pay online, payments are processed by third-party payment processors. We do not store full credit card numbers on our servers. The payment processor’s privacy policy will govern their handling of your payment data.

6) Data Retention

We retain personal information only as long as necessary to:

  • Provide requested services.
  • Maintain business records (e.g., quotes, invoices, tax/accounting).
  • Resolve disputes.
  • Meet legal and compliance requirements.

When information is no longer needed, we delete or de-identify it where feasible.

7) Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security. If you have concerns, please contact us.

8) Your Choices and Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain information.
  • Opt out of marketing communications.

How to Make a Request: Contact us using the details above. We may need to verify your identity before completing certain requests.

Marketing Opt-Out

  • Email: Unsubscribe using the link in our emails or contact us.
  • SMS/Text Messages: Reply STOP (if texting is used) or contact us.

9) Children’s Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us, and we will take appropriate steps to delete it.

10) Background Checks and Staff Screening

To ensure customer safety and maintain quality, we may conduct screening (including background checks where permitted) for employees/contractors.

  • Customer information is used only to deliver services.
  • We do share employees’ background check details with customers.

11) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies.

12) Massachusetts-Specific Notice (Data Security & Breach Response)

If we maintain personal information of Massachusetts residents, we take steps to protect it and, if required by law, will provide notices related to a data breach.

13) Changes to This Privacy Policy

We may update this policy from time to time. The “Last Updated” date at the top indicates when changes were made. If changes are material, we will provide notice on our website or through other reasonable means.

14) Contact Us

If you have questions or requests related to privacy, contact us at:

JM Clean Services
208 Walnut St, Clinton, MA 01510
Phone: +1-508-925-0396
Email: info@jmcleanservices.com
Website: https://jmcleanservices.com/